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Support and maintenance of a software solution is a critical part of any deployment, especially when it comes to online services. Running and maintaining a fast, reliable, true 24x7 service is essential to the success of your eBusiness. Schiraz are here to help you achieve these goals, whether through our own support services for solutions we develop for you, or in robust support contingency and contingency planning for your own solutions. We provide customised support packages to fit the exact needs of our clients. You will normally be assigned a support representative to work with you directly in resolving any problems that may arise within a timeframe that is agreed wtih you. Our automated problem reporting services ensure that appropriate support staff are alerted the moment a fault arises. This pro-active approach ensures that the majority of problems that arise can be dealt with quickly and smoothly, with minimal disruption. If you would like to discuss support options we will be pleased to discuss options suitable to your requirements with you directly. Please contact us for further information. Existing Client Support |